Sometimes electricity is included in the rent. If it is not, you need to notify us of your move at Partille Energi to start an electricity contract from the day you move in. If you had an electricity contract for your previous accommodation, you should cancel it.
You also need to sign an electricity purchase agreement with an electricity supplier if you don't have an agreement that you can move with you.
If you do not choose a company, you will automatically receive your electricity from Göteborg Energi Din El AB.

Currently, there are products for sale to private customers on the market that can perform these services. We are currently reviewing whether we can include it in our product range. However, if you want to be able to control your equipment right now, you as a customer must purchase it yourself.

Click here to access Ngenic Tune 
As a customer, you can purchase and install the product yourself if you wish. It can be purchased through various retailers or directly online. 

The pressure in the central heating system should be approximately 1 bar. This will distribute the heat evenly throughout the house. The pressure is often lower in the summer and higher in the winter.

• To fill, open the fill valve.
• Keep an eye on the pressure gauge while you fill up with water?
• Close the tap when the pointer reads 1 bar.

You can get tips and advice on how to set up and maintain your district heating system by looking at our Tips for you with district heating

Please log in to My Pages using BankID.
There is a tab called My invoices. There, most customers can see both unpaid and paid invoices from us.

You are also welcome to contact Customer Service and we will help you.

A termination fee is a cost that you may incur if you change electricity supplier before your contract expires. The terms of your old contract regulate the binding period, or specify a notice period, and if you terminate the contract early, you will incur a termination fee.

Do this:
Then contact your new electricity supplier and cancel the new agreement until the old agreement expires. When the agreement's binding period, or notice period, is over, you can change electricity supplier without risking any extra costs.

This may depend on the setting in the house's district heating system. Adjust the water setting control to regulate the temperature of the water. The most common setting is 2-3.
Other errors may be:

• The district heating filter may be broken.
• The control valve on your system may have broken.
• This may be due to an unplanned interruption in district heating supply.
  Information about outages can be found here.

If you cannot resolve the problem yourself, please contact our Customer service

No, with the new type of electricity meter that must be installed at the customer's premises by January 1, 2025, the meter does not need to be replaced when installing solar cells. However, the installer must still notify us when the system is complete and we must inspect the installation before it can be put into operation.