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Temporary restriction of spontaneous visits

Support Partille Energi

Due to the government’s stricter guidelines for preventing the spread of covid-19 in society, we only accept visits booked in advance at our office at Kyrktorget 51 in Partille.

This applies until the Swedish Public Health Agency changes its guidelines.

However, our Customer Service is open as usual and you are welcome to contact us via the website, telephone, email or letter.

Take care!

With kind regards from us at Customer Service.


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Information on how to adjust your district heating substation.

Do you know how your local district heating substation works? If not, you can watch our new video with English subtitles to understand how it works. The video will show you useful tips such as how to adjust the heat of your hot water, how to vent your radiators and much more.

When the heat is turned on again after a period of being shut off during summertime everything mostly works accordingly. But sometimes a situation of cold radiators may occur. If you live in a villa in Partille with district heating you have your own district heating substation located in your house.

In our video-guide to self help posted above, you will get a demonstration on the different valves, what the controls are for and how to adjust these to sustain comfort in your home.

If you followed the instructions in the video, and still are having trouble with your district heating system – do not hesitate to contact our customer service and we will help you to book a service appointment.


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Get outage information in your mobile phone.

Kvinna med mobiltelefon

Register your mobile telephone number, so that you can get text messages about planned outages and service interruptions in a quick and easy way.

It’s important for Partille Energi to be able deliver electricity and distant heating with high operational safety. That is why we continously do maintenance work on our grid networks and other equipment.

During the autumn we will replace a large number of our cable distribution cabinets to improve electricity safety. During the replacement of the cabinets, there will be shorter, planned power outages. Customers affected by the interruptions will receive information by post and as a message on My Pages. We will also carry out a test about receiving outage information in mobile phones.

This is how it works.

Before the planned outage, and in good time, you will get a text message about the day and hour of the maintenance work. Then you will get a reminder when it’s time. During an unplanned outage/service disruption you will get a text message as soon as the error is discovered.

Would you like to get information about outages in your mobile phone? Please log into Mina Sidor (My Pages) with your BankID och register your mobile phone number under Mina Uppgifter (My Details).

Welcome to register!


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Changed procedure for invoicing

30 september

Since December 2019 Partille Energi has applied extra long payment terms for invoices to private customers. From September we will go back to the recommendations in the General terms of agreements, with a payment term of 20 days.

As a customer during the transition you will receive invoices from us both in August and September, with the payment date of 30th September. The invoices refer to different consumption periods. This change applies both to the electricity network and the district heating. If you have problems with the payment, please contact Customer Service.

You will find the General terms of agreement on the page Documents & forms


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Summer opening hours at Customer Service

Summer is here and it’s time for vacations. Our summer opening hours: 15th June to 14th August, Customer Service will be closed for lunch 12-13.

We are still open as usual Monday to Thursday 8-17 and Fridays 8-15 (except for holidays).

Call us at 031-336 96 60 or e-mail kundservice@partilleenergi.se. If you wish to report an error after opening hours, please call 031-336 96 70.

We wish you a lovely summer!


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We are looking for customer service employees for Partille Energi

Vill du bli en i teamet på Partille Energis Kundservice?

Partille Energi har nyligen byggt upp en egen Marknadsfunktion för elnät och fjärrvärme i Partille. Vi som jobbar på avdelningen är fyra kundservicemedarbetare, marknadschef samt vice VD. Nu behöver vi förstärka med ytterligare en kundservicemedarbetare.

Om tjänsten

Marknadsfunktionen är navet där kunderna har sin naturliga kontaktpunkt för sina elnäts- och fjärrvärmefrågor. Inom kort kommer vi även att starta elhandel. Arbetsområden som vi hanterar är t.ex. försäljning, avtalshantering, prisfrågor, anläggningar, förbrukning, fakturor, kundträffar, hemsida, sociala medier m.m.

Vem är du?

Du är van att arbeta i en föränderlig miljö och vill vara med och påverka samt skapa något nytt. Dessutom är det viktigt att du är en duktig kommunikatör, eftersom du i stor utsträckning kommer att kommunicera med både kunder, samarbetspartners och kollegor i både tal och skrift. 

Du har säljfokus, viljan och drivet att arbeta mot egna och gemensamt uppsatta mål för att bidra till utveckling av verksamheten och att vårda goda kundrelationer. Du är positiv, noggrann och har ett stort engagemang för att vilja kommunicera med våra kunder och med fokus på att lösa kundens ärende i första kontakten.

För att vara framgångsrik i rollen tror vi att du har en gymnasial utbildning och dokumenterad erfarenhet från en liknande roll, gärna inom samma bransch.  Du kan uttrycka dig obehindrat i tal och skrift i såväl svenska som engelska då det krävs för de dagliga arbetsuppgifterna.

Vad vi erbjuder

Tjänsten är tillsvidareanställning på 100% hos moderbolaget Partillebo. Tillträde 1 september eller efter överenskommelse. Vi sitter i fräscha lokaler på Kyrktorget i Partille, mitt emot Allum. På kontoret vid Kyrktorget jobbar ca 25 personer och totalt i Partillebo ett 70-tal personer.

Arbetstiderna är vardagar på kontorstid och det finns kollektivavtal.

Om Företaget

Partille Energi ägs av Partillebo ett fastighetsbolag som äger och förvaltar ca 3 900 bostäder och ca 220 000 kvm lokaler i Partille kommun. Partille Energi bedriver fjärrvärme-verksamhet för ca 2500 kunder och via dotterbolaget Partille Energi Nät bedrivs elnätsverksamhet för ca 15 000 kunder. Lerum Energi ansvarar på uppdrag av Partille Energi för bl.a. drift och underhåll av elnätet och fjärrvärmenätet samt vissa delar inom ekonomi.
Partillebo-koncernen ägs till 100 % av Partille Kommun.

Hur söker jag jobbet?

Välkommen med din ansökan med CV och personligt brev via manpower.se. Urval och intervjuer sker löpande så skicka in din ansökan så snart som möjligt. Har du frågor är du välkommen att kontakta rekryteringskonsult Fia Fagerlund på fia.fagerlund@manpower.se
Gå gärna in på LinkedIn och lägg till Fia Fagerlund.

 Välkommen med din ansökan!


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We are launching My Pages

8th June we are launching My Pages for our electricity network and district heating customers in Partille. Here you can see information about your installation and contractual agreements, view your invoices and check your use of energy.

You login with a BankID. If you are a private customer you can login directly. If you are a business customer, you need to get in touch with Customer Service first, so that we can register the person(s) who will be in charge of the company’s data.

Do you have any tips or ideas about improvements? We are happy to hear about them. Please send us a message from the contact form on My Pages.

You reach the login page by clicking at Mina Sidor.


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Opening hours for Customer Service 20th-22nd May

During the Ascension Day holiday we change the opening hours for Customer Service. On Wednesday the 20th May the Customer Service will be open 8-12. Customer Service will be closed on Friday the 22nd May.

If you have any questions to us, please send a message on the contact form on our website. We will answer your questions as soon as possible after opening again on Monday the 25th May. For error reports or on-call service outside our opening hours, please call 031-336 96 70.

With best regards from Partille Energi’s market department.


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Corona measures at Partille Energi

At Partille Energi, we are focused on ensuring the supply of electricity and district heating to our customers, even in the event of a wider spread of Covid-19 in the community. We also work actively to reduce the risk of infection in our Customer Service department, so that we can maintain a good service level.

If you have an issue to resolve with Customer Service, we recommend you to call or send us an e-mail instead of visiting our office.

In order to ensure continued deliveries, we need to keep up our work repairing faults and maintaining the networks and our customers’ installations. We try to plan so that the work will lead to as few physical visits as possible, but it’s difficult to avoid them altogether.

The staff at Lerum Energi and their sub-contractors, who are working in the field on our behalf, will follow the guidelines and recommendations made by the municipalities and Folkhälsomyndigheten (the Public Health Agency of Sweden). If you have any questions or comments concerning a planned visit, you are welcome to contact us.


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Things to consider when you choose electricity trading company

Kvinna med telefon

Perhaps a salesperson from an electricity trading company has contacted you by phone or in town, promising you much lower electricity costs if you sign a contract with them? Below are some facts and good advice that might be helpful when you choose electricity supplier.

– It is possible to compare and choose electricity supplier based on price och the impact on environment. Since autumn 2019 Konsumenternas Energimarknadsbyrå (the Swedish Consumer Energy Markets Bureau) maintains a list of the electricity trading companies with most complaints against them. The list might be helpful when you choose electricity supplier. You find it here.

Be careful when you give your consent to a company by phone, over the internet or in a shop. Check that the consent does not give them greater powers than you intended. For example, your consent may give the company the right to break your contract with your current supplier, even though this means that you will be charged an exit fee.

– There are agencies who will do the negotiating and carry out the switch to another electricity trading company for you. Bear in mind that they often transfer you to the company that offers them the best fee. This is not always the best price or terms for you.

– You have 14 days right of withdrawal, to change your mind, if you have been called and signed an electricity supply contract by phone. You have the same right of withdrawal, to change your mind, if you have signed a contract in town.

– In the case of telephone sales (since 2018), you must be given the opportunity to accept the company’s offer in writing after the call has ended. Without the written agreement, the contract is not valid.

All electricity customers must have both an electricity network contract (elnätsavtal) and an electricity supplier contract (elhandelsavtal). Göteborg Energi Din El AB is the designated electricity supplier of Partille Energi Nät AB. If you are an electricity network customer with Partille Energi Nät AB, and you have not opted for any other electricity supplier, you will automatically get an electricity supply contract with Göteborg Energi Din El AB.


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No power outages after Ciara and Dennis

First Storm Ciara blew passed. Then it was the turn of Storm Dennis. Neither storm caused any weather related power outages in Partille’s electricity network.

At Partille Energi we wish to deliver electricity in a safe way to our customers. That is why we invest, refurbish and structurally improve the electricity network to safeguard delivery of electricity every day. And still our electricity network prices are among the lowest in Sweden. The bad weather and storms passed by without any electricity outages. This proves that our investments help to safeguard our delivery of electricity.

But we know that outages and disruptions of electricity and heating distribution may occur and may be longer lasting. During the winter month this can be extra difficult. Do you have all you need at home, to manage during an extended power outage? Read more about current outages, and get tips and advice on the page Outages.  


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We have introduced monthly invoicing

Since January 2020 we are sending monthly invoices to all of our customers.

In order to help our customers keep better track of their energy costs, since January 2020 we have introduced monthly invoicing for all customers, regardless of their previous invoicing interval. For most business customers this will make no difference. A private customer or a business customer who previously received 4-6 invoices each year for their energy costs, will now receive invoices more frequently, and the invoices will cover a shorter period of time.

With us you can choose between several different ways to receive and pay your invoice. To protect the environment we would be happy if you chose an electronic alternative. Whichever alternative you choose, we do not charge any invoice fees.


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Enjoy Christmas lights in the winter darkness

It’s Advent and Christmas. This is a time when many of us decorate our homes, outside and in, with electric candles, stars and strings of Christmas lights. It’s lovely to see all those lights in the winter darkness. Here is some good advice, if you like Christmas lights.

If you are fond of Christmas lights, but still wish to save energy – use LED lamps. Energimyndigheten (the Swedish Energy Agency) has tested lights in the traditional Swedish seven-armed candlesticks. The test showed that normal bulbs use 27 times more energy than LED lamps.

  • If you wish to replace the bulbs in your candlestick with LED lamps, first check the manufacturer’s instructions to make sure it’s possible. Then replace all the lamps at the same time.
  • Be cautious when you buy replacement bulbs. Do not use bulbs intended for seven armed candlesticks to replace the bulbs in a five armed candlestick. This is important because the bulbs may not be designed for the voltage they receive.
  • LED bulbs in wax candles can also be a good and fire-safe alternative to candles if you have children or pets, or cannot keep watch over the candles all the time.
  • Never place a string of Christmas lights outdoors if it’s for indoor use. Electrical equipment must be classed as IP44 or higher in order to be used safely outdoors.
  • Broken lamps and string of Christmas lights must be returned to a recycling station.

You can read more about testing at Energimyndigheten (the Swedish Energy Agency) and get good advice here.

All of us at Partille Energi wish you a Merry Christmas.


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