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Partille Energi and Partillebo are building neighborhood charging for electric cars

Starting in the autumn of 2021, Partille Energi and Partillebo will jointly start building public charging stations for electric cars at six locations in the municipality.

In the “Kraftsamling elektrifiering” program, the Västra Götaland region (VGR) provides financial support for the development and establishment of neighborhood charging in collaboration with various energy and housing companies. One requirement is that the charging stations must be built in areas where there are many rental apartments.

Partillebo and Partille Energi have developed a concept for neighborhood charging in Partille and VGR has granted an application for a grant for financing. The decision means that in the autumn we will start building public charging stations for electric cars in six different places in the municipality, including in central Partille, Björndammen, Oxled and Ljungkullen.

We are happy to be able to make it easier for residents in tenancies to easily charge their electric car. Today there are almost no public charging stations in Partille. With this investment, the opportunities to charge your car in a place close to where you live will be much greater even if you live in a tenancy, says Mikael Jednell, Deputy CEO of Partille Energi and Head of Energy at Partillebo.


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Higher energy use for many at the beginning of the year

According to SMHI, February this year was about 5% colder than a so-called normal year and much colder than February last year. If you live in a villa, the cold start of the year can mean that your energy use is higher compared to the same period last year.

About 80% of the energy use in a villa goes to heating and hot water. A higher energy use in the first months of this year compared to the same period last year is completely normal because it has been so cold.

The current pandemic means that many are now working or studying from home. This also means that energy use in a household can be higher than before. This applies to both apartments and villas.

Feel free to log in to My Pages and look at your energy statistics. There you can, for example, analyze when in the day you use the most energy. The next step is to think about whether you can save by turning something off or changing your habits.


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Temporary restriction of spontaneous visits

Support Partille Energi

Due to the government’s stricter guidelines for preventing the spread of covid-19 in society, we only accept visits booked in advance at our office at Kyrktorget 51 in Partille.

This applies until the Swedish Public Health Agency changes its guidelines.

However, our Customer Service is open as usual and you are welcome to contact us via the website, telephone, email or letter.

Take care!

With kind regards from us at Customer Service.


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Information on how to adjust your district heating substation.

Do you know how your local district heating substation works? If not, you can watch our new video with English subtitles to understand how it works. The video will show you useful tips such as how to adjust the heat of your hot water, how to vent your radiators and much more.

When the heat is turned on again after a period of being shut off during summertime everything mostly works accordingly. But sometimes a situation of cold radiators may occur. If you live in a villa in Partille with district heating you have your own district heating substation located in your house.

In our video-guide to self help posted above, you will get a demonstration on the different valves, what the controls are for and how to adjust these to sustain comfort in your home.

If you followed the instructions in the video, and still are having trouble with your district heating system – do not hesitate to contact our customer service and we will help you to book a service appointment.


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Keep track of your energy use

Graf som visar energianvändning öve dygn

Welcome to login at Mina Sidor (My Pages) with a BankID. If you are a private customer, you can login directly. If you are a business customer, you will need to contact Customer Service at first. We will set up an account for the person/persons with the right to display the business information.

One way to keep track and reduce your energy costs is to analyze when you use most energy during the day. The next step is to consider if you can save energy by turning off something, or change your habits. Perhaps some of your appliances are connected without being used. If you have an electricity tariff where you pay for effect, it’s a good idea to reduce the highest effect output. You can do this by trying to spread your energy use around the clock/during the day.

The figure shows how the electricity use for a family in a house can be distributed during 24 hours.

You can choose which time interval you want to check in the charts. If you move the cursor over the chart columns, the exact values will be displayed.


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Get outage information in your mobile phone.

Kvinna med mobiltelefon

Register your mobile telephone number, so that you can get text messages about planned outages and service interruptions in a quick and easy way.

It’s important for Partille Energi to be able deliver electricity and distant heating with high operational safety. That is why we continously do maintenance work on our grid networks and other equipment.

During the autumn we will replace a large number of our cable distribution cabinets to improve electricity safety. During the replacement of the cabinets, there will be shorter, planned power outages. Customers affected by the interruptions will receive information by post and as a message on My Pages. We will also carry out a test about receiving outage information in mobile phones.

This is how it works.

Before the planned outage, and in good time, you will get a text message about the day and hour of the maintenance work. Then you will get a reminder when it’s time. During an unplanned outage/service disruption you will get a text message as soon as the error is discovered.

Would you like to get information about outages in your mobile phone? Please log into Mina Sidor (My Pages) with your BankID och register your mobile phone number under Mina Uppgifter (My Details).

Welcome to register!


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Changed procedure for invoicing

30 september

Since December 2019 Partille Energi has applied extra long payment terms for invoices to private customers. From September we will go back to the recommendations in the General terms of agreements, with a payment term of 20 days.

As a customer during the transition you will receive invoices from us both in August and September, with the payment date of 30th September. The invoices refer to different consumption periods. This change applies both to the electricity network and the district heating. If you have problems with the payment, please contact Customer Service.

You will find the General terms of agreement on the page Documents & forms


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Summer opening hours at Customer Service

Summer is here and it’s time for vacations. Our summer opening hours: 15th June to 14th August, Customer Service will be closed for lunch 12-13.

We are still open as usual Monday to Thursday 8-17 and Fridays 8-15 (except for holidays).

Call us at 031-336 96 60 or e-mail kundservice@partilleenergi.se. If you wish to report an error after opening hours, please call 031-336 96 70.

We wish you a lovely summer!


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We are looking for customer service employees for Partille Energi

Vill du bli en i teamet på Partille Energis Kundservice?

Partille Energi har nyligen byggt upp en egen Marknadsfunktion för elnät och fjärrvärme i Partille. Vi som jobbar på avdelningen är fyra kundservicemedarbetare, marknadschef samt vice VD. Nu behöver vi förstärka med ytterligare en kundservicemedarbetare.

Om tjänsten

Marknadsfunktionen är navet där kunderna har sin naturliga kontaktpunkt för sina elnäts- och fjärrvärmefrågor. Inom kort kommer vi även att starta elhandel. Arbetsområden som vi hanterar är t.ex. försäljning, avtalshantering, prisfrågor, anläggningar, förbrukning, fakturor, kundträffar, hemsida, sociala medier m.m.

Vem är du?

Du är van att arbeta i en föränderlig miljö och vill vara med och påverka samt skapa något nytt. Dessutom är det viktigt att du är en duktig kommunikatör, eftersom du i stor utsträckning kommer att kommunicera med både kunder, samarbetspartners och kollegor i både tal och skrift. 

Du har säljfokus, viljan och drivet att arbeta mot egna och gemensamt uppsatta mål för att bidra till utveckling av verksamheten och att vårda goda kundrelationer. Du är positiv, noggrann och har ett stort engagemang för att vilja kommunicera med våra kunder och med fokus på att lösa kundens ärende i första kontakten.

För att vara framgångsrik i rollen tror vi att du har en gymnasial utbildning och dokumenterad erfarenhet från en liknande roll, gärna inom samma bransch.  Du kan uttrycka dig obehindrat i tal och skrift i såväl svenska som engelska då det krävs för de dagliga arbetsuppgifterna.

Vad vi erbjuder

Tjänsten är tillsvidareanställning på 100% hos moderbolaget Partillebo. Tillträde 1 september eller efter överenskommelse. Vi sitter i fräscha lokaler på Kyrktorget i Partille, mitt emot Allum. På kontoret vid Kyrktorget jobbar ca 25 personer och totalt i Partillebo ett 70-tal personer.

Arbetstiderna är vardagar på kontorstid och det finns kollektivavtal.

Om Företaget

Partille Energi ägs av Partillebo ett fastighetsbolag som äger och förvaltar ca 3 900 bostäder och ca 220 000 kvm lokaler i Partille kommun. Partille Energi bedriver fjärrvärme-verksamhet för ca 2500 kunder och via dotterbolaget Partille Energi Nät bedrivs elnätsverksamhet för ca 15 000 kunder. Lerum Energi ansvarar på uppdrag av Partille Energi för bl.a. drift och underhåll av elnätet och fjärrvärmenätet samt vissa delar inom ekonomi.
Partillebo-koncernen ägs till 100 % av Partille Kommun.

Hur söker jag jobbet?

Välkommen med din ansökan med CV och personligt brev via manpower.se. Urval och intervjuer sker löpande så skicka in din ansökan så snart som möjligt. Har du frågor är du välkommen att kontakta rekryteringskonsult Fia Fagerlund på fia.fagerlund@manpower.se
Gå gärna in på LinkedIn och lägg till Fia Fagerlund.

 Välkommen med din ansökan!


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We are launching My Pages

8th June we are launching My Pages for our electricity network and district heating customers in Partille. Here you can see information about your installation and contractual agreements, view your invoices and check your use of energy.

You login with a BankID. If you are a private customer you can login directly. If you are a business customer, you need to get in touch with Customer Service first, so that we can register the person(s) who will be in charge of the company’s data.

Do you have any tips or ideas about improvements? We are happy to hear about them. Please send us a message from the contact form on My Pages.

You reach the login page by clicking at Mina Sidor.


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Opening hours for Customer Service 20th-22nd May

During the Ascension Day holiday we change the opening hours for Customer Service. On Wednesday the 20th May the Customer Service will be open 8-12. Customer Service will be closed on Friday the 22nd May.

If you have any questions to us, please send a message on the contact form on our website. We will answer your questions as soon as possible after opening again on Monday the 25th May. For error reports or on-call service outside our opening hours, please call 031-336 96 70.

With best regards from Partille Energi’s market department.


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Corona measures at Partille Energi

At Partille Energi, we are focused on ensuring the supply of electricity and district heating to our customers, even in the event of a wider spread of Covid-19 in the community. We also work actively to reduce the risk of infection in our Customer Service department, so that we can maintain a good service level.

If you have an issue to resolve with Customer Service, we recommend you to call or send us an e-mail instead of visiting our office.

In order to ensure continued deliveries, we need to keep up our work repairing faults and maintaining the networks and our customers’ installations. We try to plan so that the work will lead to as few physical visits as possible, but it’s difficult to avoid them altogether.

The staff at Lerum Energi and their sub-contractors, who are working in the field on our behalf, will follow the guidelines and recommendations made by the municipalities and Folkhälsomyndigheten (the Public Health Agency of Sweden). If you have any questions or comments concerning a planned visit, you are welcome to contact us.


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Things to consider when you choose electricity trading company

Kvinna med telefon

Perhaps a salesperson from an electricity trading company has contacted you by phone or in town, promising you much lower electricity costs if you sign a contract with them? Below are some facts and good advice that might be helpful when you choose electricity supplier.

– It is possible to compare and choose electricity supplier based on price och the impact on environment. Since autumn 2019 Konsumenternas Energimarknadsbyrå (the Swedish Consumer Energy Markets Bureau) maintains a list of the electricity trading companies with most complaints against them. The list might be helpful when you choose electricity supplier. You find it here.

Be careful when you give your consent to a company by phone, over the internet or in a shop. Check that the consent does not give them greater powers than you intended. For example, your consent may give the company the right to break your contract with your current supplier, even though this means that you will be charged an exit fee.

– There are agencies who will do the negotiating and carry out the switch to another electricity trading company for you. Bear in mind that they often transfer you to the company that offers them the best fee. This is not always the best price or terms for you.

– You have 14 days right of withdrawal, to change your mind, if you have been called and signed an electricity supply contract by phone. You have the same right of withdrawal, to change your mind, if you have signed a contract in town.

– In the case of telephone sales (since 2018), you must be given the opportunity to accept the company’s offer in writing after the call has ended. Without the written agreement, the contract is not valid.

All electricity customers must have both an electricity network contract (elnätsavtal) and an electricity supplier contract (elhandelsavtal). Göteborg Energi Din El AB is the designated electricity supplier of Partille Energi Nät AB. If you are an electricity network customer with Partille Energi Nät AB, and you have not opted for any other electricity supplier, you will automatically get an electricity supply contract with Göteborg Energi Din El AB.


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