Partille Energi kundservice

Customer Service

We are here to help!

If you cannot find the information you are looking for on the site, please feel welcome to contact us by e-mail or by phone. We will do our best to help you.

Telephone Customer Service: 031- 336 96 60. Error reports/ on-call service outside of opening hours: 031-336 96 70

Opening hours Opening hours: Monday–Thursday 8–17 and Fridays 8–15 (except for holidays). Closed for lunch: 12–13 during 15/6–14/8.

Special opening hours 2020 Thursday 9/4 : Open 8–12, Thursday 30/4: Open 8–12, Wednesday 20/5: Open 8–12, Friday 22/5: Closed. Friday 5/6: Open 8–12, Thursday 18/6: Open 8–12, Wednesday 23/12: Open 8–12, Wednesday 30/12: Open 8–12

Addresses Postal address: Box 55 100, 400 53 GÖTEBORG Visiting address: Kyrktorget 51, 433 33 Partille Mail: kundservice@partilleenergi.se

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Dokument & blanketter

You will find all our documents and forms here in one place for your convenience.

Vanliga frågor

Here is a collection of the most frequently asked questions. If you have another question, not listed here, please contact us, and we will help you.


Payment and payment information

Invoices for district heating and electricity network is branded with the Partille Energi logotype.

Below are the solutions we offer for invoices and payment methods.

E-invoice

You register for e-invoicing through your internet bank. Choose Partille Energi AB when you register. When the invoice is issued, it will appear in your internet bank no later than the following day, and then you can sign the payment order. You can view the invoice in your internet bank. It will look exactly like the invoice on paper.

Email-invoice

You will receive the e-mail invoice attached as a pdf to the e-mail address you have chosen. The easiest way to register for e-mail invoices is to write to us through the contact form on the Customer Service page, or call us by phone.

Digital mailbox – Kivra

If you have signed up with Kivra, you will receive your invoices there instead of by post. If you do not wish to receive your Partille Energi invoices through Kivra, you can log in to your Kivra account and unsubscribe from Partille Energi’s mailings. If you have not opted for any of the digital alternatives above, the invoices will be sent to you by post.

Link to Kivra

Paper invoice

You will receive the invoice in a letter to your post box. This means that the invoice will reach you about a week after the date of invoice.

Autogiro

Autogiro (direct debit) is a simple and convenient way of paying invoices. It means that Partille Energi will charge the amount on your invoice on the expiry day. To register for autogiro (direct debit), you simply fill in our autogiro form. Autogiro (direct debit) is an open-ended service. If you would like to cancel the autogiro (direct debit), contact your bank or us.

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Payment details

Plusgiro: 4798401-8 Bankgiro: 740-0419 VAT nr: SE556478144001 BIC: NDEASESS IBAN: SE2495000099604247984018


Lerum Energi maintains our networks

Partille Energi is the owner and responsible for the electricity and district heating networks. Our aim is to keep them safe, reliable and well-managed. Since 1st April 2019 we have engaged Lerum Energi to operate and maintain our networks. So you may have seen their skilled personnel working to repair faults, on construction or preventive maintenance.

Two workers by a van

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