We are here to help!
If you cannot find the information you are looking for on the site, please feel welcome to contact us by e-mail or by phone. We will do our best to help you.
Telephone Customer Service: 031- 336 96 60. Error reports/ on-call service outside of opening hours: 031-336 96 70
Opening hours for telephone service
Our opening hours for telephone service is: Monday–Thursday 8–17 and Fridays 8–15 (except for holidays).
Visits
We can currently only accept pre-booked customer visits to our office.
Please, make an appointment to ensure that we can help you without delay.
Deviating times during 2025
Monday 6/1: Closed
Thursday 17/4: Open 8-12, Friday 18/4: Closed, Monday 21/4: Closed
Wednesday 30/4: Open 8-12, Thursday 1/5: Closed
Thursday 29/5: Closed, Friday 30/5: Closed
Friday 6/6: Closed
Thursday 19/6: Open 8-12, Friday 20/6: Closed
Tuesday 23/12: Open 8-12, Wednesday 24/12: Closed, Thursday 25/12: Closed, Friday 26/12: Closed
Tuesday 30/12: Open 8-12, Wednesday 31/12: Closed
Addresses
Postal address: Box 55 100, 400 53 GÖTEBORG
Visiting address: Kyrktorget 51, 433 33 Partille
Mail: kundservice@partilleenergi.se
Documents and forms
You will find all our documents and forms here in one place for your convenience.
FAQ
Here is a collection of the most frequently asked questions. If you have another question, not listed here, please contact us, and we will help you.
Payment and payment information
Invoices for district heating and electricity network is branded with the Partille Energi logotype.
Below are the solutions we offer for invoices and payment methods.
E-invoice
You register for e-invoicing through your internet bank. Choose Partille Energi AB when you register. When the invoice is issued, it will appear in your internet bank no later than the following day, and then you can sign the payment order. You can view the invoice in your internet bank. It will look exactly like the invoice on paper.
E-mail invoice
You will receive the e-mail invoice attached as a pdf to the e-mail address you have chosen. The easiest way to register for e-mail invoices is to write to us through the contact form on the Customer Service page, or call us by phone.
Digital mailbox – Kivra
If you have signed up with Kivra, you will receive your invoices there instead of by post. If you do not wish to receive your Partille Energi invoices through Kivra, you can log in to your Kivra account and unsubscribe from Partille Energi’s mailings. If you have not opted for any of the digital alternatives above, the invoices will be sent to you by post.
Paper invoice
You will receive the invoice in a letter to your post box. This means that the invoice will reach you about a week after the date of invoice.
Autogiro
Autogiro (direct debit) is a simple and convenient way of paying invoices. It means that Partille Energi will charge the amount on your invoice on the expiry day. To register for autogiro (direct debit), you simply fill in our autogiro form. Autogiro (direct debit) is an open-ended service. If you would like to cancel the autogiro (direct debit), contact your bank or us.
Print our application form here
DI payment (business only)
Companies have the opportunity to receive invoices electronically via EDI. It saves administrative time and is a benefit for the environment.
Payment information
Plusgiro: 4798401-8
Bankgiro: 740-0419
VAT nr: SE556478144001
BIC: NDEASESS
IBAN: SE2495000099604247984018
Lerum Energi maintains our networks
Partille Energi is the owner and responsible for the electricity and district heating networks. Our aim is to keep them safe, reliable and well-managed. Since 1st April 2019 we have engaged Lerum Energi to operate and maintain our networks. So you may have seen their skilled personnel working to repair faults, on construction or preventive maintenance.
