FAQ

Business

We add a green dye to the district heating water. It’s a way of tracking leaks. If you see green water coming from your district heating substation, there is probably a leak and it needs to be fixed. If this error occurs, you must send us an error report.

More information about service disruptions

Please contact our Customer Service. We will be happy to help you with an electricity network contract or a district heating contract for your premises. We can also send you a quote for a new connection to our electricity network or district heating.

You can read more about moving your business here.

Yes, you can get information about planned service disruptions from us through text messages. There is also information about outages and service interruptions for electricity and district heating at Partille Energi’s page about outages

District heating

We add a green dye to the district heating water. It’s a way of tracking leaks. If you see green water coming from your district heating substation, there is probably a leak and it needs to be fixed. If this error occurs, you must send us an error report.

More information about service disruptions

If you have previously received your electricity and heating invoices from Göteborg Energi, then you will keep the same customer number. You will find the customer number on the right-hand side of your Göteborg Energi invoice.

If you haven’t been a customer of ours before, you will get a new customer number when you sign a contract with our company.

Please contact our Customer Service. We will be happy to help you with an electricity network contract or a district heating contract for your premises. We can also send you a quote for a new connection to our electricity network or district heating.

You can read more about moving your business here.

Yes, you can get information about planned service disruptions from us through text messages. There is also information about outages and service interruptions for electricity and district heating at Partille Energi’s page about outages

Electricity network

Many factors influence electricity use. Your indoor temperature, the number of people in your household – who actually contribute with their body heat – the heating systems you use, the size of your property, whether your freezer and fridge are old or new, electricity appliances and how much you use them. All these factors will influence the amount of energy you use. You may have different prices and contracts, which might lead to different costs.

Do you want to know more and get energy saving advice and tips on what you can do about this at home? Please fill in the energy calculation form Energikalkylen at the website of Energimyndigheten (the Swedish Energy Agency).

Energy calculations at Energikalkylen

We report our values per hour for electricity networks in something called “normal time” around the year. These values are also sent to the electricity supplier that our customers have chosen. Some electricity suppliers make adjustments for daylight saving time during the summer. Then the hourly values will be shifted by one hour, when you compare our report and the report of the electricity supplier. Other electricity suppliers do not adjust for daylight saving time, so they will have the same hourly values as we do during summertime.

2021 will probably be the last year in which the clocks shift back and forth between summer and winter time.

In Sweden electricity use is taxable, and you are charged energy taxes on your electricity invoice. Riksdagen (the Swedish parliament) decides on energy taxes.

Read more at skatteverket.se

If a non-planned power outage lasts for more than 12 consecutive hours, you will normally have the right to get compensation. The outage compensation depends on the length and your estimated yearly electricity network costs. When an outage lasts for 12-24 hours, your compensation will be 12.5 % of your yearly cost for the electricity network, or a minimum of 1 000 SEK. You may also have the right to an indemnity, regardless of how long the outage lasts. If the electricity has worked without disruption for at least two consecutive hours, the issue is considered to be resolved.

The costs for connecting electricity to a house differ, depending on where the house is situated and your needs. When installing new electricity connections we follow the price model of Energimarknadsinspektionen (the Swedish Energy Markets Inspectorate). You can read more about the tariffs here.

New connection, private customer

New connection, business customer

If you have previously received your electricity and heating invoices from Göteborg Energi, then you will keep the same customer number. You will find the customer number on the right-hand side of your Göteborg Energi invoice.

If you haven’t been a customer of ours before, you will get a new customer number when you sign a contract with our company.

The installation ID is a unique code associated with your home or facility. It consists of three letters and 18 numbers. The installation ID is provided by your electricity network operator when you sign the electricity network contract. You will need this information when you choose electricity supplier, so that their electricity is delivered to the correct socket.

If you don’t choose a specific electricity supply trader when you move within Partille, you will automatically receive electricity from Göteborg Energi Din El AB. When you move within Partille you need to sign an electricity network contract with us. After that you can choose which electricity supply trading company you wish to buy your electricity from.

If you don’t make a choice, you will automatically receive electricity from Göteborg Energi Din El AB. It’s our designated electricity trading company.

The electricity network fee for detached houses and for most business contracts is divided into three parts.

  • Subscription – a fixed yearly fee paid by the customers which gives them access to the electricity network. The subscription fee depends on the size of the main fuse.
  • Electricity transmission – a variable fee for the delivery of electricity through the electricity network. The fee you pay is based on how much electricity you use.
  • Effect – a variable fee for the maximum load of the electricity network’s capacity. The fee you pay is based on the highest consumption/hour each month (kW).

If you live in a flat in an apartment building with at least three flats connected to a common service cable and a main fuse with a maximum effect of 16A, there will be no effect charge on your invoice.

Businesses with a high voltage subscription will pay a variable extra fee for what is called the reactive effect.

  • Do not open the freezer or the fridge more than necessary. It will keep them cold for longer.
  • Turn off hotplates, the oven and electric equipment such as coffee machines. But keep a radio or TV on, so that you will know when the electricity is restored.
  • Do not ventilate your rooms during the power outage. Save heat and keep your home warm for longer.

Prices for new connections

When installing new electricity connections we follow the model of Energimarknadsinspektionen (the Swedish Energy Market Inspectorate). The distance is measured as a straight line between the connection and the closest point of connection in the electricity network. You can always ask for a quote if you are not sure what the terms are in your case. New connection, private customer

New connection, business customer

Sometimes electricity is included in the rent. If not, you will have to register the move with us at Partille Energi, so we can start the electricity network contract from the day you move in. If you had an electricity network contract in your former home you must cancel it. You also need to sign an electricity supply contract with an electricity supply trading company, if you do not have a contract you can take with you. If you don’t make a choice, you will automatically receive electricity from the electricity trading company Göteborg Energi Din El AB.

If, for any reason, you have difficulties in paying your invoice, it’s important that you contact us before the invoice is due for payment.

The electricity network fee covers, among other things, the cost of investments in and maintenance of the electricity network. In Partille, for instance, the electricity network has only a few overhead cables left. We are successively phasing them out and changing to cables in the ground. This makes the electricity network more resilient in hard weather and we get fewer outages.

Please contact our Customer Service. We will be happy to help you with an electricity network contract or a district heating contract for your premises. We can also send you a quote for a new connection to our electricity network or district heating.

You can read more about moving your business here.

You can create an account at the web site ledningskollen.se, where you can fill in the area you want to check. Our supplier Geomatikk will identify and mark the locations of pipes and cables in the area you have identified, through the account you have created. Read more here.

Ledningskollen.se

If your electricity network fee contains an effect tariff, you will be charged for the hour/hours when you use most electricity, or in other words your effect peak. You can influence how high the peak will be. If you have many electricity appliances and all are running at the same time, the effect peak will be higher than if you spread the use over several hours. The flexible effect fee on your invoice is based on the highest effect value each month.

The energy tax is an excise tax, and liable to VAT like petrol, alcohol and tobacco.

Since 1st January 2018 consumers pay their energy tax through the invoice for the electricity network. Before that date, the energy tax was charged by the electricity supply trading company.

If the electricity is not included in your rent, you will have to sign two contracts: one contract with the electricity network operator (elnätsavtal) and another with the electricity supply company (elhandelsavtal). If you are moving into a residence or facility in Partille, then Partille Energi Nät AB is your electricity network operator. However, you are free to decide which supply company you would like to buy electricity from.

If you don’t make a choice, you will automatically receive electricity from Göteborg Energi Din El AB.

For customers with micro-production facilities, the electricity production that we report is reduced by their household consumption. We report the “surplus electricity” delivered to the network via the electricity meter.

As both consumption and production numbers are measured instantaneously, it can sometimes happen that the customer is both buying and selling electricity during one and the same hour. Your consumption, for example, may be higher than your production during the first 15 minutes of an hour. During the last 45 minutes of the same hour, your production may be high enough to cover both your own consumption and still deliver electricity to the network.

Your main fuse sets the limit for how much electricity you can use at the same time and it works as a protection for your facility. You can change the limit of the main fuse upwards or downwards, but you will need assistance from an authorised electrician. You might want to make this change if your circumstances change, for example when rebuilding or refurbishing your home.

Sure! We are happy to advise you before you decide on the size of your solar power plant, and also to help you connect to the electricity network.

Read more about independent electricity production for business customers

Read more about independent electricity production for private customers

Yes, you can get information about planned service disruptions from us through text messages. There is also information about outages and service interruptions for electricity and district heating at Partille Energi’s page about outages

Yes, depending on the size of your facility, we will pay a remuneration to you for the electricity you deliver to the network. It’s called network advantage (nätnytta).

Read more about independent electricity production for business customers

Read more about independent electricity production for private customers

Electricity trading

We report our values per hour for electricity networks in something called “normal time” around the year. These values are also sent to the electricity supplier that our customers have chosen. Some electricity suppliers make adjustments for daylight saving time during the summer. Then the hourly values will be shifted by one hour, when you compare our report and the report of the electricity supplier. Other electricity suppliers do not adjust for daylight saving time, so they will have the same hourly values as we do during summertime.

2021 will probably be the last year in which the clocks shift back and forth between summer and winter time.

Electricity certificates are a means of promoting electricity produced from renewable sources, like the sun, wind, water. A defined share of all electricity you consume as a customer must be electricity from renewable sources. This is called the customer’s quote duty. The electricity trading businesses must report this quote to Energimyndigheten (the Swedish Energy Agency).

An example: A producer with a wind turbine power plant can sell the electricity produced, as well as the electricity certificate and the guarantees of origin. All electricity trading businesses are obliged to buy electricity certificates to cover the quote duty of their customers, and they must report this to the Swedish Energy Agency.

An exit fee is a fee you might be charged if you have changed electricity supplier before the end date of your old contract. The terms of your old contract regulate the length of your contract and may specify the notification period. If you terminate the contract before the end of the contract date or outside the notification period, you will be charged a fee. Do this: Contact your new electricity supplier. Cancel your new agreement until the old one has expired. Once an old contract or period of notice has come to an end, you can change electricity supplier without risking an extra fee.

Solar energy

Many solar panel customers use an app which allows them to follow the production at their facility. The app shows the energy production before the household’s consumption has been subtracted. The production we pay for is shown in the energy statistics on My Pages. It’s the amount you have delivered to the electricity network during a year. That is the surplus electricity after your own consumption has been subtracted.

When we send statements to the Swedish Tax Agency (Skatteverket) with our solar panel customers’ production and consumption of electricity, we report the production they have delivered to the electricity network.

For customers with micro-production facilities, the electricity production that we report is reduced by their household consumption. We report the “surplus electricity” delivered to the network via the electricity meter.

As both consumption and production numbers are measured instantaneously, it can sometimes happen that the customer is both buying and selling electricity during one and the same hour. Your consumption, for example, may be higher than your production during the first 15 minutes of an hour. During the last 45 minutes of the same hour, your production may be high enough to cover both your own consumption and still deliver electricity to the network.

Sure! We are happy to advise you before you decide on the size of your solar power plant, and also to help you connect to the electricity network.

Read more about independent electricity production for business customers

Read more about independent electricity production for private customers

Yes, depending on the size of your facility, we will pay a remuneration to you for the electricity you deliver to the network. It’s called network advantage (nätnytta).

Read more about independent electricity production for business customers

Read more about independent electricity production for private customers

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