Current answers to "frequently asked questions" can be found on this page.
Here you can type a search term or search for the answer to your question under the headings.
We use BankID as a login to Mina Sidor. If you as a customer want someone else to have access to your account on Mina Sidor, you are welcome to contact our Customer Service. Please provide the name, social security number and email address of the person you want to connect and we will set it up.
We use BankID as a login to My Pages. If you want someone at your company, a manager or someone else to have access to your account on My Pages, you are welcome to contact our Customer Service. Please provide the name, social security number and email address of the person or persons you want to connect and we will set it up.
If for some reason you are having difficulty paying an electricity or district heating bill, it is important that you contact us before the bill is due. We can then help you move the due date forward or help you with an installment plan.
If you are connected to Kivra, you will receive your invoices and letters from us there. If you do not want to receive mail from Partille Energi to Kivra, you can log in to them and unsubscribe from mailings from Partille EnergiInvoices and letters will then arrive as physical mail instead.
The energy tax is a so-called excise tax and is subject to VAT in the same way as, for example, gasoline, alcohol and tobacco.
As of January 1, 2018, you will pay the energy tax on your electricity bill. Before that, your electricity supplier charged the energy tax.
Your customer number can be found in the top right corner of the header of an invoice from us. You can also find it under My information on My pages.
If you are not a customer with us before, you will receive a new customer number when you sign an agreement.
Please log in to My Pages using BankID.
There is a tab called My invoices. There, most customers can see both unpaid and paid invoices from us.
You are also welcome to contact Customer Service and we will help you.
If you have paid too much, we will check if you have any previously overdue invoices. If you have any unpaid invoices, the money will be applied to this. If you have nothing unpaid, we will deduct the amount from your next invoice if you are a private customer. If you want us to pay you back the money, you need to contact Customer Service.
First check if the amount has been deducted from your account. If it has not been deducted, please contact your bank to find out the reason.
If you have just signed up for direct debit with us, the reason may be that the registration has not been approved yet. As long as your invoice is printed with a payment advice note, you must pay it. When direct debit is activated with us, the invoice does not have a payment card.
Normally we invoice once a month for the month immediately preceding it. If you have a paper invoice, it will arrive in your mailbox in the middle of the month. Digital invoices such as e-invoices or email invoices will arrive faster.
Unfortunately, sometimes there may be problems with the measurement data collection that prevent us from invoicing. If you are missing an invoice, please contact us so that we can investigate the cause.
We will send a reminder if your invoice is not paid on time. The reminder will be sent automatically a few days after the due date. The fee for a reminder is 60 SEK and will be added to the next invoice.
If for some reason you have difficulty paying an invoice for electricity or district heating, it is important that you contact us before the invoice is due.
We can then help you set up a payment plan.
It is possible to charge the electric car from a regular wall socket or an engine heater socket (Schuko), but
This is something that the Swedish Electrical Safety Authority advises against. Regular sockets are simply not
made for electric car charging and cannot handle recurring high loads for a long time.
The risks are that there will be overload and heat generation, which in turn could lead to fire.
With a charging box, there is no risk of overheating and if something goes wrong, charging is automatically interrupted.
There are many factors that control electricity consumption.
The indoor temperature, number of people living in the home – who actually contribute their body heat – the home's heating and size, new or old refrigerators and freezers, electrical appliances and how much you use them all play a big role.
Then you can have different contract prices which also means that the costs will be different.
You can find practical energy-saving advice and tips in several places, such as the Swedish Energy Agency's website and on our own page with saving tips.
If the element is colder at the top than further down, there may be air in the system. Then the element may also start to make noise.
To ventilate the elements, do this:
You can get tips and advice on how to set up and maintain your district heating system by looking at "Tips for you with district heating"
Yes, all electricity meters in Partille have been replaced from autumn 2023 and during 2024.
The new electricity meters meet all requirements in the new regulations, for example the ability to connect equipment to monitor and control energy use.
The pressure in the central heating system should be approximately 1 bar. This will distribute the heat evenly throughout the house. The pressure is often lower in the summer and higher in the winter.
You can get tips and advice on how to set up and maintain your district heating system by looking at our Tips for you with district heating.
Partille Energis price model for all customers except apartment customers, has consisted of a fixed fee, a transmission fee and an efficiency fee since 2014. We prioritize having low fixed fees compared to many other companies. In combination with the variable parts of the transmission fee and efficiency fee, this gives customers the opportunity to influence their total electricity network cost through conscious use. We will further strengthen this from September 1 by time-splitting the efficiency fee so that it is only charged during the day between 7 am and 21 pm.
In the independent Nils Holgersson survey, Partille Energi recurring among the 10-15% of electricity network companies in Sweden with the lowest electricity network fees.
The repeal of regulation EIFS:2022:1 does not mean a ban on performance fees.
For a period of time, there will be no regulations that specifically regulate how network charges should be designed. What we as electricity network companies have to deal with will be the more general provisions in the Electricity Act, which state that charges should be designed in a reasonable, objective and non-discriminatory manner, and that they should be compatible with efficient use of the electricity network.
On the Energy Market Inspectorate's website you can read more about what applies now.
Questions and answers about power charges
The government has not abolished it, they just want it to be designed differently than in the Energy Market Inspectorate's regulation EIFS 2022:1. It is up to the electricity network companies whether and how we want to apply power charges until new regulations are ready.
Read more on the Energy Market Inspectorate's website about what applies now.
Questions and answers about power tariffs
Sweden is divided into four price areas with different electricity trading prices for each area. Partille belongs to price area 3.
Sweden is divided into four price areas with different electricity trading prices for each area. The electricity trading price you can agree on with your electricity trader depends on the geographical location of the facility you are buying electricity from.
Electricity certificates are intended to promote the production of electricity from renewable energy sources such as sun, wind and water. A certain proportion of everything that you as a customer buys in the form of electricity must be electricity from renewable sources. This is called the customer being subject to a quota obligation. The electricity trading company must report this quota to the Swedish Energy Agency.
An example: A producer who has a wind turbine can sell both the electricity produced and the electricity certificates and guarantees of origin on the market. Each electricity trading company must purchase electricity certificates to cover its customers' quota obligations and report this to the Swedish Energy Agency.
No, with the new type of electricity meter that must be installed at the customer's premises by January 1, 2025, the meter does not need to be replaced when installing solar cells. However, the installer must still notify us when the system is complete and we must inspect the installation before it can be put into operation.
It is not permitted to start up a new production facility before we have inspected it and activated the part of the electricity meter that will measure production. As the facility owner, you then risk that production will be registered as consumption because the meter is set to only measure consumption.
Absolutely! We are happy to provide advice before you decide on the size of the system and to make the connection to the electricity grid smoother.
For customers with micro-generation facilities, the production we report is reduced by the household's consumption. This is the so-called surplus electricity that is delivered to the grid via the electricity meter.
Since both consumption and production are measured instantaneously, it can sometimes happen that the customer both buys and sells electricity during the same hour. For example, consumption may be higher than production during the first 15 minutes of an hour. During the last 45 minutes of the same hour, production may be high enough to cover both own consumption and still deliver to the grid.
We use BankID as a login to Mina Sidor. If you as a customer want someone else to have access to your account on Mina Sidor, you are welcome to contact our Customer Service. Please provide the name, social security number and email address of the person you want to connect and we will set it up.
We use BankID as a login to My Pages. If you want someone at your company, a manager or someone else to have access to your account on My Pages, you are welcome to contact our Customer Service. Please provide the name, social security number and email address of the person or persons you want to connect and we will set it up.
If for some reason you are having difficulty paying an electricity or district heating bill, it is important that you contact us before the bill is due. We can then help you move the due date forward or help you with an installment plan.
If you are connected to Kivra, you will receive your invoices and letters from us there. If you do not want to receive mail from Partille Energi to Kivra, you can log in to them and unsubscribe from mailings from Partille EnergiInvoices and letters will then arrive as physical mail instead.
The energy tax is a so-called excise tax and is subject to VAT in the same way as, for example, gasoline, alcohol and tobacco.
As of January 1, 2018, you will pay the energy tax on your electricity bill. Before that, your electricity supplier charged the energy tax.
Contact our Customer Service and we will help you with an electricity network agreement or district heating agreement for your premises. We can also give you a quote for a new connection to the electricity network or district heating.
Sometimes electricity is included in the rent. If it is not, you need to notify us of your move at Partille Energi to start an electricity contract from the day you move in. If you had an electricity contract for your previous accommodation, you should cancel it.
You also need to sign an electricity purchase agreement with an electricity supplier if you don't have an agreement that you can move with you.
If you do not choose a company, you will automatically receive your electricity from Göteborg Energi Din El AB.
One way to keep electricity costs down is to review your energy usage and do what you can to reduce it. At partilleenergi.se you will find tips and advice for saving energy.
