This privacy policy describes how we within Partille Energi Ltd. and Partille Energi Nät AB (hereinafter referred to as the Company) processes our customers' personal data.
2.1 What is personal data and what is the processing of personal data?
Personal data is any information about a living natural person that can be directly or indirectly linked to that person. This includes not only names and social security numbers, but also, for example, addresses, customer numbers, case numbers and email addresses.
Processing of personal data is everything that happens with the personal data in the IT systems, regardless of whether it is about mobile devices or computers. This concerns, for example, collection, registration, structuring, storage, processing and transmission. In some cases, manual records may also be covered.
2.2 Data controller
The data controller is the party that determines the purposes for which the data is processed and how it is processed. The following companies are data controllers, each within their own area of operation, for the processing of your personal data in accordance with this privacy policy:
Partille Energi AB, corporate ID number 556478–1440, Box 55100, 400 53 Gothenburg
Partille Energi Nät AB, corporate ID number 556528–5698, Box 55100, 400 53 Gothenburg
2.3 Data processor
In some situations, it is necessary for us to engage other parties. This may, for example, apply to other parties in the market such as suppliers to our customer management systems, credit reference agencies to verify your identity. In cases where these parties are not themselves data controllers for the processing of your personal data, we always draw up a data processing agreement that, among other things, contains sufficient guarantees that the data processor takes appropriate measures in such a way that the processing meets the requirements of the General Data Protection Regulation and ensures that your rights are protected.
The company therefore only discloses personal data to companies with which we have a business relationship and to the extent that it is compatible with the purposes we ourselves have for the processing. In cases where we use a personal data processor, we ensure protection for your privacy through the personal data processor agreement. Otherwise, you are protected by our contractual partner being the personal data controller according to the Data Protection Regulation.
3.1 For those of you who are not yet a customer
You usually provide us with your personal data when you contact us and show interest in purchasing our services and products or when you visit our website. For such processing, we have either received consent from you or there is a so-called balancing of interests, for example if you are an employee of one of our corporate customers or when we collect data from other sources, for example from our partners or other marketing networks, such as sports clubs to market our services.
3.2 For you as a customer
To be able to fulfill the agreement with you as a customer
Based on this legal basis, we process personal data you provide to us or personal data we collect that is a prerequisite for us to be able to deliver and receive payment for our services according to the agreement. The personal data that we process is contact information, contract information, invoices, payment status and other subscription information. We also collect information from public address registers and measurement values from energy facilities that form the basis for invoicing. We also obtain information from our group company Partillebo regarding moving out, in order to be able to follow up on the termination of subscriptions in connection with moving.
To be able to fulfill legal obligations
Comply with applicable legal and regulatory requirements, such as the Accounting Act.
To keep you informed and for marketing purposes
We want to keep you informed and updated about our business and products and services related to your agreement with us. We do this on the legal basis of balancing of interests. We do not process sensitive personal data on the basis of balancing of interests. Also for this purpose, we may collect data from other sources, e.g. from public registers and our partners.
To receive information from you and safeguard our and the Group's interests
Based on a balancing of interests, we continuously receive personal data via e.g. e-mail or telephone. Further processing, where there is a purpose, takes place in the same way as other personal data. We may record telephone conversations with you in order to document any agreements and for training purposes. The processing is necessary for the legitimate interests of partly documenting the content of the agreement and partly training our staff and thus improving our customer service. Processing also takes place in order to be able to follow up on customer matters and, if necessary, safeguard our interests in the event of a dispute. We also share information about you with other group companies when we or the other group companies have a legitimate interest in doing so, see e.g. in section 4. The legal basis in these cases is also a balancing of interests.
We share personal data between Partille Energi Net AB and Partille Energi AB and with other companies within the Partillebo Group, e.g. Partillebo AB, to the extent that the other companies in the group have a legitimate interest in using the data in their operations. This may, for example, involve us sharing data with Partillebo about who is responsible for the electricity network subscription, as this is an important task in Partillebo's follow-up operations. In addition to sharing with our group companies, we will not share, sell, transfer or otherwise disclose your data beyond what is stated in this policy, unless we are obliged to do so to fulfill a legal obligation or if we have received your consent to such disclosure. This does not exclude that we may use other parties, such as subcontractors and personal data processors who process data on our behalf in accordance with written personal data processing agreements and our instructions (see 2.3).
Our Data Processors who gain access to your data, for example when we use a third party to store data on a server, are not given any right to use your data for purposes other than those set out in this policy.
We always aim to process your data within the EU/EEA. However, in certain situations, your data may be transferred to and processed in a country outside the EU/EEA, for example if we or one of our data processors use a cloud service to process your data. We will then take legal, technical and organisational measures to ensure that your data is handled securely and with a level of protection equivalent to that offered within the EU/EEA.
6.1 Right of access
You have the right to know what personal data is registered about you, what purposes we have with the processing and to which recipients the data has been provided or will be provided. In the register extract, you also have the right to receive information about where the data has been obtained (if it has not been collected from you), the existence of automated decision-making and the period during which the data will be stored or the criteria used to determine this period. In connection with the register extract, you will also receive information about your rights.
The information you request from us and that we process about you is always free of charge.
6.2 Right to data portability
You have the right to request that we transfer your personal data to another controller (data portability). However, we can only comply with such a request under certain conditions. The legal basis for processing is either consent or the performance of a contract and the processing is automated. In addition, the transfer must be technically feasible.
6.3 Right to withdraw
You have the right to withdraw your consent for the transmission of information at any time by contacting us using the details below.
6.4 Right to restriction
You have the right to temporarily restrict our processing of your personal data. This means that we temporarily move the personal data to another processing system or make the data inaccessible to a user.
6.5 Right to object
We carry out certain processing/activities based on a balancing of interests. You always have the right to object to these. If you object to such personal data processing, please specify what you object to.
If your personal data is processed for direct marketing, you always have the right to object to the processing at any time.
6.6 Right to be deleted
You have the right to request the deletion of your data in cases where the data is no longer necessary for the purpose for which it was collected. However, there may be legal obligations that prevent us from immediately deleting parts of your data.
If you request to be deleted, we will delete all data we can delete and otherwise block the data we are required to process for specific purposes.
6.7 Right to rectification
You always have the right to correct incorrect or incomplete information about yourself. At your request or on our own initiative, we will correct, de-identify or complete information that is found to be incorrect, misleading or incomplete.
6.8 Right to file a complaint
You have the right to lodge a complaint with us or the competent supervisory authority at any time.
If you wish to exercise any of your rights, please contact us. For customers, we refer you to our websites and, once logged in, you can communicate with us securely. For other people, the easiest way to contact us is via our email address.
If you would like to file a complaint with the supervisory authority, please contact the Swedish Data Protection Authority at www.datainspektionen.se
We never store your personal data for longer than is necessary to fulfill the purposes and we continuously work to delete personal data when it has become outdated and/or when the purpose of the processing has ceased.
If you never became a customer with us after submitting an agreement (e.g. if you withdraw from your agreement), we will delete your personal data within two months from the date the data was submitted to us. The same applies if you expressed interest in becoming a customer but did not become one.
After the customer relationship has ended, we will store your personal data for 36 months (according to the statute of limitations, but ten years for corporate customers). However, in many cases, the data may need to be stored even after that, for example for accounting purposes where applicable law states that the data must be stored for 8 years or when an ongoing investigation or dispute is open. In the latter case, it will be stored for 10 years or as long as the case is open.
The customer relationship is otherwise considered to be terminated when the last invoice has been paid to us.
We continuously collect and process personal data to market our services and products. The processing may be temporary or extend over a longer period of time depending on the nature of the activity. The data is either collected from you or obtained from third parties. Regarding photographs, which we intend to use for marketing purposes, we always obtain consent. You can always object to, or in cases where the processing is based on your consent, withdraw the consent you have given to our processing of your personal data for marketing. The processing of personal data will then be revoked immediately.
10.1 Personal data incident
We are constantly working to review our security management of personal data so that integrity and confidentiality can be guaranteed and personal data incidents are prevented.
10.2 Data Protection Officer
The role of the Data Protection Officer includes monitoring compliance with the General Data Protection Regulation by the work of the data controller or data processor (at both a strategic and practical level) for the protection of personal data.
Data Protection Officer
Name: Per-Gunnar Asbjörnsen
Email address: per-gunnar.asbjornsen@partillebo.se
We use so-called cookies when visiting our websites. According to the Electronic Information Act, everyone who visits a website with cookies must be informed about: – that the website contains cookies – what these cookies are used for – how cookies can be avoided.
The visitor always has the option to say no or yes to cookies in the browser as desired. If the visitor rejects cookies, we cannot guarantee the digital functionality of our services on our website.
11.1 What is a cookie?
A cookie is a small text file that the website you visit saves on your computer. There are two types of cookies.
One type saves a file for a longer period of time on your computer. It is used, for example, for functions that tell you what is new since the user last visited the current website. Another reason is that we want to make it easy for you when you revisit the website.
The second type of cookie is called session cookies. While you are browsing our website, the session cookie is temporarily stored in your computer's memory, for example to keep track of which language you have chosen. Session cookies are not stored on your computer for a long time, but disappear when you close your browser.
11.2 What are cookies used for?
Cookies are used as a tool for the visitor so that the person can easily access correct information and adapt their visit to individual wishes. Cookies used on our website are therefore only there to simplify your experience as a user and also so that we can obtain reliable statistics on our visitor flows, something that can help us not only maintain, but also improve the service we offer our visitors. Our cookies are not used to store sensitive information for the purpose of recording your behavior, or for any other purpose that could threaten your privacy or security. We also do not use cookies for any other commercial purposes.
On www.pts.se There is detailed information about the law.
To avoid cookies, you as a user can turn them off in your browser settings.
If you have questions about how we process personal data, please contact us at the following email address.
Partille Energi Ltd. and Partille Energi Net AB:
kundservice@partilleenergi.se
We may make changes to our privacy policy. The latest version of the privacy policy is always available here on the website.
