Current outages and service disruptions are shown below. In the event of outages and disruptions of electricity and district heating, the information on this page will be updated as soon as possible
When we plan a service disruption, we try to adjust the time so that the interruption causes as little disruption as possible, but sometimes it can still be inconvenient. For safety reasons, we want to avoid work with planned breaks in the evenings and nights.
To report any outage or service disruption of the electricity network or of the district heating,
please call 031-336 96 70.
Read this before reporting an electricity outage
There might be several reasons for an outage in your home. The reason might be an outage in our electricity network, or perhaps it is just that a fuse has blown in your home.
No electricity at home – examine your own installation first!
- Check if your residual-current circuit breaker has tripped. If the breaker has tripped, try to reset it again.
- Unscrew or switch off the fuses in your fuse box (the distribution board).
- Screw in or switch on the fuses, one by one, until the circuit breaker trips again.
- Unscrew or switch off the fuse that is causing the circuit breaker to trip.
- Check the equipment connected to the circuit that caused the fuse to trip.
- If you cannot find the error on your own, please contact an electrician.
Partly without electricity – why?
First of all, always check the fuses in your fuse box, the distribution board. If the symbols L1, L2, L3 are missing, there are two main reasons.
- One of the meter box fuses is broken.
- There is no electricity reaching your installation.
If the fuses do no display any signs of error: Turn off the main switch and swap the fuses around. Turn on the main switch again and check if the error has moved to another part of your home. In this case, other parts of your home will probably not have any electricity.
Outage information in apartment buildings
If you are a property owner with tenants, it can be good to know that you have a responsibility to pass on interruption information to them. Below are ready-made forms that you are welcome to print or use.
Compensation for power outages
In the event of a power outage, you may be entitled to compensation. Read more on the page about Consumer rights.
Tips and advice during a planned power outage
When a planned outage occurs, it’s a good idea to turn off or pull out connected electronic devices from your outlets. Your dishwasher and washing machine should also be switched off during this time. If the power outage lasts longer than three hours it may be a good idea to keep an extra water supply stored in pots and empty bottles.
Food in refrigerators will keep cool for approximately four hours. Frozen food can stay frozen for 24 hours up to 48 hours, depending whether you keep the freezer-door shut or the level of how well your freezer is isolated. During wintertime the weather may allow you to store your frozen and refrigerated food outdoors.
Tips and advice during an unplanned power outage
Outages and disruptions of electricity and heating may occur and may be longer lasting. This can be especially troublesome in winter when it’s cold and dark in Sweden. Do you have all you need at home, to manage during an extended power outage? How would you keep your home heated? How would you get water? And how would you cook? At Energimyndigheten (the Swedish Energy Agency) you will find tips and advice about what you can do to prevent and limit the consequences of a longer break in the supply of electricity. Read more here.