Archives: FAQs

How long does it take to charge?

How long it takes depends on where you charge and the capacity of your car. With a home charging box, it takes three hours or more to do a complete charging. With a fast charger, you can charge for 100 km of driving in 20–30 minutes.

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Why not charge an electric car from a regular socket?

It is possible to charge an electric car from an regular wall socket, but it takes longer and there is a risk of overloading and heat generation. With a charging box, there is no risk of overheating. And if something goes wrong, charging is automatically disconnected.

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Can I use a port on the electricity meter to monitor my electricity usage?

The electricity meters that are now in Partille Energi’s network unfortunately do not support the new requirements for customer interfaces that must be met by 1 January 2025. This means that it is not already possible to connect equipment that requires a so-called HAN port or P1 port.
We are currently working together with Lerum Energi, which handles operation and maintenance in our networks, to select the next generation of meters. Replacements of all meters will be planned in 2023 and 2024.

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Can I use solar energy with your company?

Sure! We are happy to advise you before you decide on the size of your solar power plant, and also to help you connect to the electricity network.

Read more about independent electricity production for business customers

Read more about independent electricity production for private customers

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Can I get a payment for delivery of solar energy to you?

Yes, depending on the size of your facility, we will pay a remuneration to you for the electricity you deliver to the network. It’s called network advantage (nätnytta).

Read more about independent electricity production for business customers

Read more about independent electricity production for private customers

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How do I switch to Partille Energi if I have a business?

Please contact our Customer Service. We will be happy to help you with an electricity network contract or a district heating contract for your premises. We can also send you a quote for a new connection to our electricity network or district heating.

You can read more about moving your business here.

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New connection

Prices for new connections

When installing new electricity connections we follow the model of Energimarknadsinspektionen (the Swedish Energy Market Inspectorate). The distance is measured as a straight line between the connection and the closest point of connection in the electricity network. You can always ask for a quote if you are not sure what the terms are in your case. New connection, private customer

New connection, business customer

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Why is the water green when it comes from the district heating substation?

We add a green dye to the district heating water. It’s a way of tracking leaks. If you see green water coming from your district heating substation, there is probably a leak and it needs to be fixed. If this error occurs, you must send us an error report.

More information about service disruptions

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What is the cost for electricity installation if I build a new house?

The costs for connecting electricity to a house differ, depending on where the house is situated and your needs. When installing new electricity connections we follow the price model of Energimarknadsinspektionen (the Swedish Energy Markets Inspectorate). You can read more about the tariffs here.

New connection, private customer

New connection, business customer

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How do I know if there are any electricity cables and district heating pipes if I have to do excavation work on my land?

You can create an account at the web site ledningskollen.se, where you can fill in the area you want to check. Our supplier Geomatikk will identify and mark the locations of pipes and cables in the area you have identified, through the account you have created. Read more here.

Ledningskollen.se

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Do I have to sign an electricity contract?

If the electricity is not included in your rent, you will have to sign two contracts: one contract with the electricity network operator (elnätsavtal) and another with the electricity supply company (elhandelsavtal). If you are moving into a residence or facility in Partille, then Partille Energi Nät AB is your electricity network operator. However, you are free to decide which supply company you would like to buy electricity from.

If you don’t make a choice, you will automatically receive electricity from Göteborg Energi Din El AB.

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How do I increase the pressure in my district heating substation?

The pressure in the substation should be around 1 bar. Then the heat will be distributed evenly throughout the building. The pressure is often lower in the summertime and higher in winter.

To increase the pressure you need to open the flow control valve. Check the pressure meter while you fill up with water. Close the tap when the pointer shows 1 bar.

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One or more radiators are not heated

If the radiator is colder at top than further down, there might be air trapped inside. In this case, the radiator might also make a noise.

You can release air from the radiators like this:

  • Place a cup or hold a towel under the valve.
  • Open the valve carefully with a valve key until you hear the sound of air hissing out.
  • When water instead of air starts to come out, close the valve. If there is no air in the radiator, you will notice that water is flowing directly from the open valve.

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