Why is my electricity invoice higher than my neighbour’s?

Many factors influence electricity use. Your indoor temperature, the number of people in your household – who actually contribute with their body heat – the heating systems you use, the size of your property, whether your freezer and fridge are old or new, electricity appliances and how much you use them. All these factors will influence the amount of energy you use. You may have different prices and contracts, which might lead to different costs.

Do you want to know more and get energy saving advice and tips on what you can do about this at home? Please fill in the energy calculation form Energikalkylen at the website of Energimyndigheten (the Swedish Energy Agency).

Energy calculations at Energikalkylen


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Can the size of my main fuse be changed?

Your main fuse sets the limit for how much electricity you can use at the same time and it works as a protection for your facility. You can change the limit of the main fuse upwards or downwards, but you will need assistance from an authorised electrician. You might want to make this change if your circumstances change, for example when rebuilding or refurbishing your home.


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What is an installation ID?

The installation ID is a unique code associated with your home or facility. It consists of three letters and 18 numbers. The installation ID is provided by your electricity network operator when you sign the electricity network contract. You will need this information when you choose electricity supplier, so that their electricity is delivered to the correct socket.


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What is my customer number at Partille Energi?

If you have previously received your electricity and heating invoices from Göteborg Energi, then you will keep the same customer number. You will find the customer number on the right-hand side of your Göteborg Energi invoice.

If you haven’t been a customer of ours before, you will get a new customer number when you sign a contract with our company.


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Can I get ”Smart heating”?

There are currently producers on the market selling this kind of service to private customers. We are looking into the possibility of including this service in our future offers. But if you are interested in this service now, you will have to buy it from those producers.

Click here to get to Ngenic Tune

This is a product you can buy and install yourself as a customer, if you wish to do so. It can be purchased from a number of resellers or directly on the Internet.


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My solar energy production is higher than the remuneration paid. Why?

Many solar panel customers use an app which allows them to follow the production at their facility. The app shows the energy production before the household’s consumption has been subtracted. The production we pay for is shown in the energy statistics on My Pages. It’s the amount you have delivered to the electricity network during a year. That is the surplus electricity after your own consumption has been subtracted.

When we send statements to the Swedish Tax Agency (Skatteverket) with our solar panel customers’ production and consumption of electricity, we report the production they have delivered to the electricity network.


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Why do I get my invoices at Kivra?

If you have signed up with Kivra, our invoices will be sent to you through Kivra. If you do not wish to receive your Partille Energi invoices through Kivra, you can log in to your Kivra account and unsubscribe from Partille Energi mailings. Then your invoices will come to you by post.


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I’m not able to pay my invoice. What should I do?

If, for any reason, you have difficulties in paying your invoice, it’s important that you contact us before the invoice is due for payment.


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Why do the hourly values ​​differ from you and from my electricity trader?

We report our values per hour for electricity networks in something called “normal time” around the year. These values are also sent to the electricity supplier that our customers have chosen. Some electricity suppliers make adjustments for daylight saving time during the summer. Then the hourly values will be shifted by one hour, when you compare our report and the report of the electricity supplier. Other electricity suppliers do not adjust for daylight saving time, so they will have the same hourly values as we do during summertime.


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Can you consume and produce electricity during the same hour in a solar energy plant?

For customers with micro-production facilities, the electricity production that we report is reduced by their household consumption. We report the “surplus electricity” delivered to the network via the electricity meter.

As both consumption and production numbers are measured instantaneously, it can sometimes happen that the customer is both buying and selling electricity during one and the same hour. Your consumption, for example, may be higher than your production during the first 15 minutes of an hour. During the last 45 minutes of the same hour, your production may be high enough to cover both your own consumption and still deliver electricity to the network.


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