When do I have the right to get financial compensation for power outages?

If a non-planned power outage lasts for more than 12 consecutive hours, you will normally have the right to get compensation. The outage compensation depends on the length and your estimated yearly electricity network costs. When an outage lasts for 12-24 hours, your compensation will be 12.5 % of your yearly cost for the electricity network, or a minimum of 1 000 SEK. You may also have the right to an indemnity, regardless of how long the outage lasts. If the electricity has worked without disruption for at least two consecutive hours, the issue is considered to be resolved.


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